Testimonials

Hear what they’re saying about Thompson Baker Agency!

Personal


“I love dealing with the staff at ThompsonBaker Agency! The staff/associates take customer service seriously, and promptly respond to clients’ request.”

-Mikes Garnes


“Thank you very much for your hard work. You made a very good impression and confirmed to me and my family and friends that your agency is the best. Keep up the good work.”

-Ernest Martel


“I doubt this will surprise you at all but I wanted to write and tell you what a fantastic job Mr. Spitler has done for me as I navigate the process of buying a house and getting the right insurance coverage. He’s been extremely helpful, available and knowledgeable throughout the process.”

-Richard Kniffen


“I am very impressed by Thompson Baker and especially Tracy Trezza. In the course of selecting an agency and ultimately purchasing a policy Tracy was consistently communicative, highly responsive and professional throughout the process. My decision to purchase through Thompson Baker Agency was driven by the great customer service delivered by Tracy and clearly differentiated her from the competition”

-Jim


“I have personally dealt with Matt Baker and Tracy Trezza of this organization and they have been exceptional in providing customer service. Even when their rates came in higher than another company’s, they offered to review the quotes and when I decided to leave because I had a huge savings, they were very understanding. I highly Recommend this organization and they have serviced me for many years and very competitive rates.”

-Ashley


“Tracy Trezza was fabulous to work with. She was able to quickly resolve a matter with my insurance provider. It is so nice to have someone in my corner.”

-Monique


“Thompson Baker has been a wonderful agency to work with. They provide timely, top notch customer service every time we call. They genuinely put the interests of their clients first and have gone above and beyond to find us the best possible coverage at the best possible price.”

-Becky


Commercial


“We’re so pleased with the level of professionalism and support we’ve received from ThompsonBaker Agency!”

-Lisa Love, Director of Transportation Services, St. Johns County Council on Aging (COA)


“Barnacle Bill’s Seafood House has been doing business with ThompsonBaker for almost 30 years and with good reason. They’re a company that can handle all aspects of our needs with continual support and guidance. When it comes to insurance, they are the experts and we rely on their level of knowledge. I receive the same individual attention when it comes time to renew our policies each year or when I need to file a claim.”

-Andrea Tedder, Operations Manager, Barnacle Bill’s Central Office


“Staffing of St. Augustine has worked with ThompsonBaker for many years and regard the agency as one of the best places to work in St. Johns County.”

– Josh


“Extremely knowledgeable, considerate and professional. After purchasing insurance through them a few years ago for our business, we wanted to open another store but we were concerned how it would affect our rate, coverages, etc. Erin and Chelsea both worked on our behalf to help us find the best coverage and rate with ease. I was very pleased with the process where it’s clear they go above and beyond to help their clients where I highly recommend them.”

– Kevin


“Robbie Braddock is most helpful and expedient in meeting our business insurance needs. Robbie adds that local, personal touch, always having our interest at heart.”

– Jana


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