In the event of a loss, remember that ThompsonBaker works for you. Your local, independent agent acts as your advocate throughout the claims process to ensure a speedy and fair compensation.

Promptly notify ThompsonBaker or your insurance company of the claim. Find your insurance company’s phone number on your policy declarations page, or call us directly 24/7 at (904) 824-1631 or toll-free at (877) 824-1631.

Tips to ensure an efficient claims process:

1. First, immediately ensure the safety of all persons involved in the emergency or damage-causing incident. If you must evacuate before a storm, make sure to take the proper precautions to avoid damages by securing your property and removing all valuable items. Lastly, lock all windows and doors.
2. Take reasonable steps to protect and avoid further damage to your property.
3. Arrange for reasonable temporary repairs such as protecting broken windows, removing debris or covering a leaking roof.
4. Keep a list of all temporary repairs with receipts and pictures of the damaged property. DO NOT make extensive repairs until after an adjuster’s inspection.
5. Place all damaged items such as furniture and other personal property in a secure area and DO NOT get rid of it until it is seen by an adjuster, including items you don’t believe will be covered.

Contact your ThompsonBaker agent with any questions regarding your claim.

We’re on your side.