Personal Insurance

The ThompsonBaker Agency values its customers and understands the importance of providing quality customer service and unsurpassed coverage from financially strong insurance companies.
We try to keep the process as simple as possible by providing you with an Account Representative who will take the time to understand your specific needs and research the options through our numerous insurance providers.
Our goal is to educate our clients on the coverages available to them and offer the best options for each situation in order to keep your assets protected adequately if something should happen.

Your Team

Megan Gladden
Personal Insurance Account Manager

Megan has over 4 years of experience in the insurance industry and joined Thompson Baker in 2024. She currently holds a 4-40 Customer Service Representative License. Megan attended Albany State University where she played on the women’s soccer team as a student athlete during her time there. In her spare time, Megan enjoys spending time with her children, going to the beach, and cheering on the Florida State Seminoles.

James Guzman
Personal Insurance Account Manager

James, a native of St. Augustine, is very familiar with St. Johns County’s transformations over the last 25+ years. He earned a BA in Communications from the University of Central Florida and loves cheering for his alma mater; Go Knights, Charge On! He is also involved in local sports radio and for nearly 20 years, has been the radio play-by-play announcer for St. Augustine High School Football.   James earned his 2-20 Property & Casualty license in 2020 and brings over 15 years of experience in customer service to Thompson Baker. In his spare time, James enjoys being outdoors, listening to live music and spending time with his wife and two children.

Dennis Holtz
Personal Lines Account Executive

Dennis grew up in Iowa and graduated from Iowa State University before moving to St. Augustine to be closer to his children. He joined ThompsonBaker in 2024 and holds a 4-40 Customer Service Representative License and has over 30 years in sales experience. In his free time, he enjoys boating, golfing, and spending time with his family.

Brooke Moore
Commercial Insurance Account Manager

Brooke joined ThompsonBaker Agency in 2022 and currently holds a 4-40 Customer Representative License. With over five years of experience in the insurance industry, she brings strong customer service and industry knowledge to her role. Brooke earned her Bachelor of Arts in Psychology and Criminology from Flagler College in 2018, where she was a dedicated member of the Women’s Soccer team for all four years. She continued her education at the University of North Florida, graduating in 2020 with a Master of Science in Criminal Justice. Outside of work, Brooke enjoys spending time at the beach, going to the hot Pilates, and reading.

Contact ThompsonBaker Today!

Contact ThompsonBaker for more information about our insurance services by calling us at (904) 824-1631 today!